Vodacom's Useless/Non-Existent Customer Service

I have been a customer of Vodacom for many years (mobile, ****le, fibre), but am ready to jump ship due to the pathetic level of customer service I have received the last few months. I logged a service request in October with regards to my fibre line at home, which needed to be moved due to building works (but remain on the same property). I phoned numerous times a day over the next few weeks to try progress the matter to no avail. "We are sorry for the inconvenience" "We understand your frustration" "I have escalated the matter" "I will phone you back in an hour with an update - I promise" were the only responses I got. What a joke - they did nothing! After about month, I phoned again. They renamed the service request to a "new installation", even though we weren't moving house, which resulted in my fibre being disconnected. Another service request was logged. It took them 5minutes to disconnect me, but 9 days to reconnect, after admitting that they should never have cut my service and the fault was on their side. After reconnecting us, I raised the issue of the first/original service request, to which they responded "that team is on leave now, so nothing can be done until the new year". On Saturday (14 January), for whatever reason, we lost fibre/internet connection again, so another service request was opened, but to date we still have no internet (18 January). On 17 January, having phoned Vodacom for the umpteenth time, I was told that my original service request(to move the line) was incorrectly closed, so they had to open ANOTHER SR number - I have lost count at this point. I email and phone, but don't receive a response from anyone. I have cried, begged and pleaded, shouted, laughed etc, but nothing seems to work. Vodacom's customer service is non-existent. I am using my ****le to write this review, as still no service at home. Someone out there, please help!!!!!