Vodacom's Useless Service

I have been trying to cancel a contract with Vodacom but were informed that there is a security Flag on my account. After visiting the store, numerous emails and calls I am still being held hostage by Vodacom by not lifting the flag. Emails to their absolutely useless ***** dispute department are just being deleted without being read. Is this the new way to retain customers and business? They have now lost a loyal customer (been with them from the start) and I will cancel all my contracts as soon as this ****** Flag has been lifted. This is totally unacceptable!!!!!

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To: ***** Disputes Subject: Lifting ***** Flag on ***XX Sent: Thursday, August 18, 2022 12:15:45 PM (UTC+00:00) Monrovia, Reykjavik

was deleted without being read on Thursday, August 18, 2022 12:16:09 PM (UTC+00:00) Monrovia, Reykjavik.