Vodacoms useless online service process.

Did an online order again with Vodacom this morning(24/03/2023), went through the process of submitting all documents, got an email back, advising below:

CAD Online Sales <***> 11:01 (1 hour ago) to me, Vodacom

Good day Nico

Please note that your application is approved, kindly contact Vodacom Online Sales on *** for assistance. Regards Lerato

So i called the number and was placed on hold twice and cut off, eventually got thru and agent and was told that this contract is not approved yet and she doesnt understand where the email comes from????? Vodacom needs to give it up, their service is so hopeless, i have seen goverment entities that offer better service,