HM
Helen M

1 reviews | Active since Jan 2021

07 Jan 2021, 19:20

Vodacom"s useless non existant service

The service received from Vodacom is dismal! I asked to cancel my contract at the end of 2018/2019.

From that time on I received data from Red data and topped upwhen needed. I never received another inv ir sms or call to say I owed money. In Dec 2020 I receive an invoice fir R17 000!!!

I lodged a dispute in Dec to find out now the agent never logged it?? Go and check call records!! I have logged 3 call backs, spent hours holding on. I have been in to 2 Vodacom shops and am nowhere nearer to a solution. VODACOM YOUR SERVICE is less than 3rd world!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2021, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team