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Wayne R

1 reviews | Active since Sept 2019

01 Sept 2019, 09:10

Vodacoms useless Fibre team

I am very disappointed and upset with Vodacom! I signed up for the uncapped fibre wifi deal mid July 2019 along with several requests sent for them to contact Vumatel to contact me to set up an installation date but up until this dam day nobody from Vodacom has contacted me nor has Vumatel! Vodacom you are a pathetic network and have just lost a customer.

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Replies (3)
Vodacom
Vodacom's reply01 Sept 2019, 11:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team 
WR
Wayne R's update01 Sept 2019, 11:24
Reviewer Update
Good day.

I have already had the Vodacom eastgate store send your fibre team an email that I wish to cancel the package and you guys must make contact with me regarding the collection of the Router I have received last month for the fibre package.
Liase with your fibre team or whoever has received the email from the manager at the eastgate mall store and act accordingly
Vodacom
Vodacom's reply06 Sept 2019, 11:07
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team