1 reviews | Active since Apr 2023
Vodacoms Upgrades
Upgrades, person who called me was extremely arrogant, pushy and tried his best to get me to commit to a new contract. As my wife and I are both now on pension, I do not want to commit to a new 3 year contract which we'll probably not be able to afford in the near future. Joshua simply could not understand this, he kept talking over me, insisting that I must commit NOW, and why would you need time to consult with your wife and and and. I suppose he must be an upgrade god in vodacoms hallways as he bullies people into committing to new contracts. We shall not be renewing our contracts once the maturity dates comes around. Please accept that Joshua, please listen to your customers, please stop talking over the other person. I did ask him to call back at 8 (he commented to this time). He did at 9 but I thought it better to rather ignore him
We at Vodacom thrive on improving the customer experience and we will always strive to achieve this. However, the service you have received is not condoned by Vodacom we will therefore send this to the respective management for the necessary sanction.
Regards Vodacom Consumer Website Team
Best regards,
We at Vodacom thrive on improving the customer experience and we will always strive to achieve this. However, the service you have received is not condoned by Vodacom we will therefore send this to the respective management for the necessary sanction.
Regards Vodacom Consumer Website Team
Best regards,
Thank you for sharing your experience with us. We truly value feedback like yours, as it helps us grow and improve.
We at Vodacom are committed to enhancing the customer journey at every touchpoint, and the service you received falls short of the standards we uphold. Please rest assured that your concerns have been noted and will be escalated to
the relevant management teams for appropriate sanction and corrective action.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.
Regards, Vodacom Consumer Website Team
Best regards,
Thank you for sharing your experience with us. We truly value feedback like yours, as it helps us grow and improve.
We at Vodacom are committed to enhancing the customer journey at every touchpoint, and the service you received falls short of the standards we uphold. Please rest assured that your concerns have been noted and will be escalated to
the relevant management teams for appropriate sanction and corrective action.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.
Regards, Vodacom Consumer Website Team
Best regards,