1 reviews | Active since Sept 2017
VODACOM'S UPGRADE INCOMPETENCE
We are really disappointed in Vodacom. My mom was contacted from Vodacom regarding an option to upgrade. She was under the impression that it was for the phone on which she was contacted. She accepted the upgrade and when she contacted the cancellations department regarding the cancellation of various Vodacom contracts which expired and was not used she was informed that the upgrade was for ALL HER VARIOUS CONTRACTS! I never heard in my life that all your contacts are being upgraded without specifically mentioned in the conversation. My mom has to speak to an agent again on that 135 number, but keeps on being disconnected and never heard back regarding the issue. She is not even sure what this new upgraded contract is!!!!!!!!!!!!!!!!!!!!!!!
If by "contact was made" you mean that we were contacted and never received feedback again, then thank you for NOT getting back to us or attempt to resolve the problem and in the meantime we must still pay?! The Agent said that he was going to listen to the recordings and get back to us, and that was WEEKS AGO!!!!!!!!!!!!!!!!!!!!
This is really the worst service we have ever received from a cell phone company. You guys are very quick to "hand out" contract and "harass" a person to upgrade, but after care is 0/10!
I presume this issue would be handled asap!
If by "contact was made" you mean that we were contacted and never received feedback again, then thank you for NOT getting back to us or attempt to resolve the problem and in the meantime we must still pay?! The Agent said that he was going to listen to the recordings and get back to us, and that was WEEKS AGO!!!!!!!!!!!!!!!!!!!!
This is really the worst service we have ever received from a cell phone company. You guys are very quick to "hand out" contract and "harass" a person to upgrade, but after care is 0/10!
I presume this issue would be handled asap!