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Zenobia C
1 reviews | Active since Nov 2013
10 Nov 2020, 14:42
Vodacoms unwanted contract
On the 16th October 2020 I was contacted by one of your sales consultants. Offered me a 10gig contract and he reassured me that my account will not be affected. I stated that I am currently paying alot for my contracts and that I'm not prepared to pay more than what I'm currently paying. I am now trying to cancel this contract as I noticed that my account went up with an extra R400. Now I'm being sent from pillar to post. From customer services to online from online to rewards and still no luck. The *** number that was given to me keeps dropping my calls before I can even speak to someone. Can I please cancel this contract. I am in no position to pay additional on my contract.
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Replies (2)
Vodacom's replyOfficial
11 Nov 2020, 06:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2020, 06:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zenobia C's updateReviewer Update
16 Nov 2020, 17:19Dear Vodacom
To date no one has called me ***) from Vodacom.
I asked for assistance in cancelling this contract in store and was told that they cant cancel it. And yet again I was referred to online (***).
Please can someone cancel this contract. I don't need a phone call, I just need confirmation that the 10Gig contract that I was ******* into has been cancelled.
Regards
Unhappy Client (Zenobia Cissoko)
To date no one has called me ***) from Vodacom.
I asked for assistance in cancelling this contract in store and was told that they cant cancel it. And yet again I was referred to online (***).
Please can someone cancel this contract. I don't need a phone call, I just need confirmation that the 10Gig contract that I was ******* into has been cancelled.
Regards
Unhappy Client (Zenobia Cissoko)
ZC
Zenobia C's update16 Nov 2020, 17:19
Reviewer Update
Dear Vodacom
To date no one has called me ***) from Vodacom.
I asked for assistance in cancelling this contract in store and was told that they cant cancel it. And yet again I was referred to online (***).
Please can someone cancel this contract. I don't need a phone call, I just need confirmation that the 10Gig contract that I was ******* into has been cancelled.
Regards
Unhappy Client (Zenobia Cissoko)
To date no one has called me ***) from Vodacom.
I asked for assistance in cancelling this contract in store and was told that they cant cancel it. And yet again I was referred to online (***).
Please can someone cancel this contract. I don't need a phone call, I just need confirmation that the 10Gig contract that I was ******* into has been cancelled.
Regards
Unhappy Client (Zenobia Cissoko)