Vodacoms unprofessional client service

I went into vodacom in Lenasia Traderoute mall the shop upstairs in the beginning of March with my mother cause someone ****** her with her phone and when we went in a guy by the name of Deshen assisted us on this insurance claim we waited for over 3 months and finally called the insurance company yesterday and found that Deshan hasnt put a claim in or sent any information through to them so the insurance called him and he sent it through yesterday but the manager of vodacom calls and says they cant assist us its over 60 days that we put the claim in but we called the insurance back and they said they can assist us and that vodacom needs to admit to they delay which they dont want to i also have screen shots of the guy at vodacom asking me for money what kind of professionalism is this and i have screen shots of him promising to sort this out which he never did he even said he will get into trouble for me calling the insurance and my mother is a pensioner and she cant keep on calling them which is stressful for her if the claim was done in March maybe things would've been different they dont wanna admit and help us to what they have did wrong we are absolutely unhappy with what is going on at this vodacom store for over 3months nothing was done until we called the insurance and they still don't wana help or assist with they wrongs and unprofessionalism