KB
Kyle B

1 reviews | Active since Sept 2018

24 Sept 2018, 19:48

Vodacom’s unpaid account

At the end of every month, Vodacom doesn’t run the debit order for my account, and then after sending ME thousands of messages, they barr my account and then charges me what is owed plus interest to open up my line again. Can’t wait to get done with it so I could move over to another network.

0
Replies (2)
Vodacom
Vodacom's reply25 Sept 2018, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Sept 2018, 10:42
Official

Dear Kyle,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)