Vodacoms unfair business practice to clients

I app**** for fibre installation last year May. When the technician came I was not at home and they put fibre in the sitting room when it is supposed to be installed in the lapa. When I arrived I realised that they also did a shady work with their installation.. They left it lying on the floor.

When I confronted them they said its because its a sitting-room so they thought it would be appropriate there.. Unfortunately they were not willing to listen and left me dumbfounded. I called Vodacom immediately and I was send from pillar to post. When I cited cancellation because no one was having access to the fibre in the house because of its locality I was told I would have to pay the penalty fee whereas I didn't take a contract but it was on a month to month basis.

I feel ****** because on 31 January 2025 I filled in the form to accept that they must come relocate the fibre but I am still waiting to date. This not fair at at all and it is referred to as unfair business practice by such a massive company which I regarded as the best cellular network in the country.

I would like Hello Peter to come to my rescue in this regard and my email is *** Service Request no is: SR ***|| SO ***/Rev:1

I call them daily