DJ
Derrick J
1 reviews | Active since Jul 2018
16 Aug 2022, 12:04
Vodacom's unfair billing of Content Services.
I am very disappointed in Vodacom and how it handles it customers. I have been a customer since 1994. A while ago I noticed that I had an item on my bill named Content Services. I went to the local branch in Centurion and they deleted it from my account. All of a sudden it reappeared on my account again. I called the call centre and they told me to SMS "stop all" twice a month to the number 31050 to avoid it being billed to me. I did not ask for it and I was told they are not going to refund me for it. For a pensioner it is a lot of money - R188-79. Vodacom should not add items to my account that i did not ask for.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Aug 2022, 17:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Aug 2022, 17:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DJ
Derrick J's updateReviewer Update
18 Aug 2022, 17:42This happened for two months now. I would like to have it all refunded if possible. As said i am a pensioner.
DJ
Derrick J's update18 Aug 2022, 17:42
Reviewer Update
This happened for two months now. I would like to have it all refunded if possible. As said i am a pensioner.
DJ
Derrick J's updateReviewer Update
11 Oct 2022, 10:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have put a blocked on all content services and have requested for the amount of R188.79 to be credited into your Vodacom account.
Your reference number is ***.
Apologies for any inconvenience this may have caused.
Your reference number is ***.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
This was promised.
This was promised.
DJ
Derrick J's update11 Oct 2022, 10:59
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have put a blocked on all content services and have requested for the amount of R188.79 to be credited into your Vodacom account.
Your reference number is ***.
Apologies for any inconvenience this may have caused.
Your reference number is ***.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
This was promised.
This was promised.