Vodacom's ********* service

Vodacom is Trash

they continued to deduct money from my account for insurance even after I filled out various amount of forms to cancel my insurance.

I left it and tried calling them after numerous emails with different agents, promised a refund, up until today I have not received my refund. I canceled my insurance April of 2019 and still have not received any resolution and no on that can assist but transfer me to a different person. each time I spoke to someone, they would give me attitude on what I'm not doing even though I tried all the possible avenues.

I sent a complaint to chief complaint department and still did not receive a response.

every agent I spoke did not clarify their branch. I requested voice recordings of my interactions and was told that it's gonna take a lot of effort for me to receive it.

I expected more from them and will definitely not recommend vodacom as they're all about getting money in and not helping the needs of customers.