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Felicity S
1 reviews | Active since Mar 2014
20 Jun 2022, 08:18
Vodacom’s ********* behavior
I requested my fibre line to be relocated, only to be told to log a new sales order. I logged another ticket for the cancellation of the line as I was advised to log a new sales order. Mid June I received a bill for both lines. When I made enquiries, another ticket was logged for the line fir my previous house to be cancelled. I received an email that the relocation was cancelled but I’ll still be liable for the fibre line which I no longer use. It seems like Vodacom is ******** me. My bill has gone from R599 to R1495. Vodacom your ********* tendencies are unacceptable. Resolve the problem you’ve created due to your incompetency.
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Vodacom's replyOfficial
20 Jun 2022, 10:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2022, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Felicity S's updateReviewer Update
05 Jul 2022, 19:55Today(05 July 2022), I received the August statement. Again instead of being charged a subscription fee for the package I signed up for, the invoice reflects an amount of R1248. My previous line is still not cancelled and it’s been almost two months already since I logged the initial request to have the line cancelled. I will send an email to your CEO maybe he’ll be able to resolve this multiple line issue that you people are not competent enough to resolve.
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Felicity S's update05 Jul 2022, 19:55
Reviewer Update
Today(05 July 2022), I received the August statement. Again instead of being charged a subscription fee for the package I signed up for, the invoice reflects an amount of R1248. My previous line is still not cancelled and it’s been almost two months already since I logged the initial request to have the line cancelled. I will send an email to your CEO maybe he’ll be able to resolve this multiple line issue that you people are not competent enough to resolve.