Vodacom’s Unclear & ********* Billing Practices After Contract Expiry

Vodacom’s Unclear & ********* Billing Practices After Contract Expiry

I entered into a contract with Vodacom on 03/07/2021 for an iPhone 12 Pro Max. While I acknowledge that I missed some payments during the term, Vodacom engaged multiple collections agencies to recover those arrears. On each occasion, I settled with the collectors as agreed, and I was assured that the balances were cleared.

However, despite my contract term of 36 months having long since expired, Vodacom continues to resurface with new, unexplained amounts. Each time I pay off what is presented as the “final balance,” another figure is introduced, with no transparency or even a basic layman’s explanation. This cycle has been exhausting, unfair, and feels deliberately exploitative.

The most recent example was through HP Attorneys, who acknowledged receipt of my final payment arrangement. Their colleague (x) clearly indicated the arrangement was for closure of arrears. Yet another representative (Y) later contradicted this, shifting the goalposts and creating confusion instead of closure. I was told the account is still active when in reality, the contract term is long overdue, and no services or benefits are being received.

Vodacom, as the main service provider, cannot continue to hide behind collections agents and attorneys. What customers need is transparency, full disclosure, and finality when agreements are honoured. Instead, what I have experienced is a lack of accountability, conflicting information, and ongoing financial pressure for a contract that should have been closed by now.

I respectfully call on Vodacom to: 1. Provide a clear, final settlement confirmation. 2. Acknowledge the expiry of the original contract term. 3. Stop recycling unexplained balances through third parties.

As a long-standing customer, this experience has left me questioning Vodacom’s ethics and transparency.