VODACOM'S UNACTIVATED BRAND NEW CONTRACT!!!
On 5 November I took a 400gig data contract. Got the router on 12 November, but the sim failed to activate. Since then I have logged 5 technical complaints, had the sim changed by another branch and spoken to online consultants 3 times. The sim remains dead and the contract is useless. The girls at the branch say they are sorry but nothing they can do. Disgraceful service, no technical assistance whatsoever!!! Useless contract. I intend to cancel when I go to Port Elizabeth this weekend.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
22 Nov 2021, 13:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2021, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team