VODACOMs *****ULENT ACTIVITIES

Last year some time Vodacom blocked me from using my cellphone number for about 2 weeks, in the process i lost roughly R400 airtime and data. No explanation was given as to what had transpired/ or caused this matter. This morning i receive a phone call from Sinethemba ( call centre agent), who then informs me that i have a phone registered in my name since last year September ( Redmi Xoami), i don't own such a phone or gadget and this is clearly a *****ulent activity happening on my profile ONCE AGAIN. VODACOM, WHAT IS HAPPENING WITH OUR ACCOUNTS.