Vodacoms ****ty service

We have had an issue with vodacom consultants giving us the run around, we were advised to switch our phones to airplane mode and restart the device, we were then given instructions to restart the network settings no avail. I went into a vodacom store to do as sim swap as requested and it's still not working after the 3 hours promised. I called again and the lady wants to call the number that's not working. just imagine what a joke this is.