Vodacom's total Fiber network inefficiencies

Vodacom and Escom , share the same 3 letters at the end - Com . The one does loadshedding and the other one (Vodacom) does ISP Fiber shedding. They are both totally dysfunctional and where Vodacom was the better network before, it has gone down the drain similar to Eskom . Whether cellphone or Fiber, the signal in so many areas do not work. I do the N3 from East rand to West rand every day. There are more than 5 blind spots. Then let's not speak about the N3 to Durban - 60% signal functionality and 40 % non-functionality My Vodacom fiber at home has been off since The fiber network has been down since Saturday 31 Dec 2022. I called *** which is the fiber network number. I was advised i must wait 48 hrs, before they can issue an SR number, to escalate the repairs. On Monday around 1100, i called again and i was given an SR Number . Daily i make about 3 - 4 phone calls, all in vain. I asked to speak to someone senior, and i am told there is no one to speak to. I am told they cannot advise when the service will be restored again, but it should be before this weekend I am currently using my mobile hotspot and have used almost 8 MB of data since the problem. On enquiry who will pay for this, the lady had no clue. I then sent an e mail to Vodacom customer care, but i don't think they care. I will advise every household in my complex to dump Vodacom and get another ISP provider, no matter if they cost more. I am copying this e mail and distributing this to my body corporate Since Saturday we cannot watch Netflix, Showmax or any internet related programs It is extremely disappointing, and i hope Hello Peter will escalate this My cell no is ***