VODACOMS THE WORST

I have been a customer for over a decade. Never really had an issue but when you do it's like going through a torny bush naked in the wilderness.

I subscribed with a Fibre package the 200mbps in December 2024. From the first week there was problems with the router / connection. Every day it was not working for hours on end. I called the first time and explained. Believe this was in February 2025..... That every day we had to reboot the router. I explained. The agent said he could not help me because the system is showing it's working at the time. He cleared a fault and said it won't be happening again. I did not call because I did not want to frustrate myself, as I could foresee the attitude of the call center agents( by the way sounded like he just woke up when he answered).

It carried on for a few more months and every week I had been getting angry comments from the family. So I called again.... And again they couldn't help me. They said they have to send a technician out to check, because it shows on their system that it's working at the time of the call. I even explained that I'm tired of rebooting the device as I can see that it's faulty and that other connections are working. But this fell on deaf ears like I'm a stupid. All I wanted was a new router but that is impossible.... Everything runs on wifi so when that is not working, other stuff don't work... This is common sense... I am paying for a service I expect to be treated with respect. But again the agent was unhelpful... A technician came out and proved my point but again without wifi for weeks I must wait for another technician because the agent sent the wrong technician. All I wanted was another router.

With the families frustration and me tired of not being heard I went to a Vodacom store. I was told that they are not part of Vodacom and I must call them. I explained that I have tried and all I needed was a router and IL be on my way.... Again that couldn't be done.... Because they are not apart of Vodacom.... I asked why is the name outside Vodacom? They gave all bs answers that made no sense. Why do yourl just want to sell us something yet when there's an issue nothing can be done by them?

Why couldn't I just get a router from the store and yourls internal **** show of a procedure where nobody really works and makes the customer work is ****.... I don't want no part of it.

My last call to an agent ended with please cancel my contract and the response was OK and the agent ended the call.

Yet I am still getting billed for a service I am no longer receiving.... They even took the faulty router away. The system is ****..... No agent or manager in your organization is working.... Everyone just wants to have meetings and talk on the phone and think that is work?

All that needed to be done was give me a router and make plans to reimburse the store that gave me one. A simple email to notify.... But that can't be done because your managers want to get paid for doing nothing but have meetings and tell someone else to do their jobs.

I sent an email to customer service last month stating the same facts about payment yet no reply but I get messages from collections every day.... 😅😂🙄 What micky mouse organization is this? Your own departments can't communicate together? And when I call collections they can't inform anyone to even read my mail..... Why? What stupid person came up with that procedure? Must have been the laziest idiot in the entire industry.

Please rectify my account and IL pay what I'm using or I'm leaving vodacom and I will speak in court.