VODACOM'S TERRIBLE SERVICE AND ATTITUDE

We are extremely unhappy about the fact that VODACOM just decided to cut us off without any warning on the account after 20 plus years of using your services! Its so degrading and unacceptable that VODACOM doesn’t take into account a client that is been loyal for so many years vs a person who has only been around for a few months and receive exactly the same kind of treatment.

This debit order was returned because there was a card change as the previous one had expired with this in mind Dinners club card confirmed that this shouldn’t affect the debit order and should continue running smoothly. Therefore the interruption of service should have NEVER occurred!

Having said that even if it's a requirement to inform Vodacom then a courteous phone call to advise us, to inform us, to notify us, to warn us that this is what needs to happened in order to keep the account active or whatever your protocol is. To be cut off with no warning makes it seem like I am some kind of ******** that I intentional withheld the payment you can see over the many years of using Vodacom that this is not a problem that's if you bothered to check or even care and appreciate your customers! Your lack of manners and attitude is nothing short of disgusting! Please note that an SMS is also not acceptable as a form of communication or warning as this is a business account the people that use the cellphones are not the ones processing the payments hence a short phone call would have been sufficient to not cause this anger and unnecessary frustration.

I have emailed the above twice (2 times) to your *** email address looking for some kind of apology and begging us to stay on with Vodacom or something of that sort to show us that you value your customers but i have received nothing, no email, no phone call, no nothing! Clearly this is not your aim just taking the money from people is your aim!