1 reviews | Active since Oct 2025
Vodacom's Terrible Service
Im so fed up with Vodacom its not even funny!! I have 2 vodacom contracts. Ive told them on numerous occasions that I only get paid on the last day of the month, meaning my money only shows in my account on the 1st of every month. End of August they tried taking money out of my account on the 30th. This action has put my account in arrears as there was no funds for them on this day after stating clearly to take mony on the 1st. Anyway, i paid the arrears. I called customer care and they told me my account is up to date. I then asked for my payment date to be changed to the 7th of every month somi can make sure their funds are there.On the 1st of October they deducted their money after Ive asked for them to change my payment date to the 7th which was clearly not done. I app**** for a new contract with them yesterday only to be told that my application has been declined due to my account that has not been paid for 60 days!****e you kidding me???Called customer care again last night and again i was told that my account is up to date!!!!What in the actual F***ck Vodacom!! Im very unhappy and if the matter is not sorted i will take this up with ICASA!!!
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Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
