vodacoms terrible service

<p>Good day……….</p> <p> </p> <p>I Mr Padayachee write to you with complete dissatisfaction based on recent events that transpired at the Vodacom Customer care office on my last visit.</p> <p>Amazingly my device was nowhere to be found (using my contract number) ********** 793 and to make matters worse, the agent was absolutely arrogant……</p> <p> </p> <p>On the 27/05/2017 I handed my HUAWEI P9 in for repairs, due to a cracked screen, i went in afte the due time period and to my surprise the phone was untraceable, how is this possible………..</p> <p> </p> <p>The agent used my mobile number to track the device, still no sign of the phone, she then asked for an alternate number to track the whereabouts of the device</p> <p> </p> <p>Why would you need an alternate number when I am contracted to Vodacom?</p> <p>I have the relevant documentation that prove the device was handed in at the customer care department on 27/05/2017</p> <p> </p> <p>I find the service received totally revolting and the fact that I have chosen Vodacom makes me wonder if I have made the right choice.</p> <p> </p> <p>After careful consideration, I will afford you the opportunity to find my device within 2 working days as of tomorrow the 23rd June 2017, you even have the remainder of today to search.</p> <p>Should I not receive a call by C.O.B Friday the 24th June 2017, I will be visiting the branch where I left my device and expect a brand new handset supp**** to me at no extra cost.</p> <p> </p> <p>I trust the above is in order.</p> <p> </p>