Vodacom's terrible customer care

Good afternoon

My name is Riaan Hofmeyr. I would like to lodge a complaint against the Vodacom call centre, the Vodacom shop in Waverley and against the company Mondoe, who if I have it correctly is a partner of Vodacom.

Someone from Mondoe phoned me in June to sell me a new phone. I said I wanted an upgrade which they proceeded to do. Then after that I saw a huge debit on my account. When I enquired they said it wasn't an upgrade, but a new line was added.

I went to the Vodacom shop in Waverley centre. I told them it's incorrect, it was supposed to be an upgrade.

Since then multiple enquiries at that shop and at Vodacom's call centre with no resolve. Last week they told me it's been resolved and the debits on my account will be reversed as soon as RAMcouriers comes to pick up the phone. A week later now they tell me no Mondoe had to attend to this.

So for the past two months, thrown from point a to b with no resolve and huge debitorders going off my name.

No help from any of these people or companies. The issue has left me broken and with no help whatsoever.

I need to know what I have to do to lodge a complaint against all parties.

Thank you Riaan Hofmeyr