RP
Ranlee P

1 reviews | Active since Mar 2009

09 Nov 2021, 18:43

Vodacoms terrible coverage

I used to get good cellular reception at my property but over the past year the vodacom network has degraded so badly I need to stand in the corner of my property to get coverage. After complaining, Vodacom has sent out their guys to investigate and it is taking well over a month and half with zero resolution in sight. They suggested a solution where they can guarantee that only one room in my house will get coverage via extra antenna's etc but thats simply not good enough for a cellular service. This is a built up residential area with many towers around us so I am interested in the reasoning. I am have been handed over to vodacom contractors and yet to speak to someone senior at Vodacom who can get this fixed. What erks me is that this was working for 2 years prior and now it isnt and there is no end in sight.

0
Replies (3)
Vodacom
Vodacom's reply10 Nov 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Nov 2021, 14:29
Official
Dear Ranlee Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent you an email response. Regards Consumer Website Team

Best regards,

RP
Ranlee P's update13 Nov 2021, 15:50
Reviewer Update
Still waiting for a callback from vodacom on this issue ?? Usual faceless autoresponders.