Vodacom's Terrible Cancellations process/Service

I have been trying to do cancellations of 2 of my data lines for more than a month.

The cancellation Bot sends a text message, stating that I will get confirmation txt messages for each cancellation, which never happened after numerous attempts.

I have requested to speak to a consultant, and held on for a very long time, without any success.

Cancellations cannot be done at Voda Shops either.

Is this a strategy to make money off clients?

Can you please assist Peter?

I am at wit's end with this service provider.

Regards

David Boshoff