Vodacom's Technology seems to have passed it by

I have been trying to get my phone account transferred from Business to Personal for many months. I cannot get any support from business as I am personal. I have spent an incredible amount of time getting MANY Vodacom employees to help me but NO_ONE seems to be successful. No one is available to help as the only one I can get to speak to is one of the operators who can only put me through to their direct senior. No one is available to talk higher, even the MD's office no longer works. If you phone Vodacom, you have to start at the bottom and go through several people until you find someone who knows what you are talking about. But even they promise the earth and FAIL