MM
Marc M
1 reviews | Active since Oct 2016
08 Nov 2020, 15:48
Vodacom's Subtle Deception
I downgraded to a uchoose flexi125 due to me losing my employment at the time. At the time I was told you could change the plan once I was employed again which I am. I now see the contract is for close to 3 years & I can only upgrade after 2 years. *** is that all about? I don't qualify for a new device until then. Vodacom's call center agents omit pertinent information & tell you only what you need to hear.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2020, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2020, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2020, 16:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 16:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,