vodacom's stinking service

Good day

Hope this mail finds you in a good space.

I’m writing to you with regards to my account with Vodacom on the cell number ***.

Please note I requested for the is contract to be cancelled since august 2019 to which I was told to call a month before the end date of the contract. I called in on numerous occasions to ensure that I’m not inconvenienced by your company with regards as I do not wish to extend the contact, to my dismay on the 21/12/2019 there was another debit order from your office with regards to the phone contract, after I specifically said do not extend or continue the contract. I have since then reversed the debit order because you had no right in debiting my account after I followed your instructions to cancel the contract. Please ensure that on the 01/01/2020 you do not credit my account at all as I no longer have a contract with you. Failure to do this will result in me escalating the matter further.

I also wish to lodge a complaint against the last consultant I spoke as she was rude and did not keep to her promise of sending me an email and also not getting her leader to contact me with regards to what is becoming a sore thumb. I’ve been waiting for a call from your office since Monday, today is Friday…. Clearly I’m not taken serious as a client, I hope that I will get a call this time and have somebody call me and also ensure that the mater is resolved. today i once again called their useless customer care line... they cant even provide me with an email address to log a complaint or a person who actually know what they are saying these idiot debited my account after i had cancelled it on numberous occations today was my lucky day i spoke to two idiots Kathlego at 08:50 who was just as clueless ad Dorcas Nauuare(i assume was a lie)- team manager who advised that their manager would call me in less than an, that being Patricia jack ( manager ) to thi time am still waiting for that lousy call.