Vodacoms staff ********* behaviour and absolutly no service

There is just to many things that went wrong to write in this small space .In short a company called me to upgrade .They said they from Vodacom only to find out on later they from Mondo .They did the upgrade and my devices arrived without al the other stuff promissed on the call.I phoned Vodacom and they advised they didnt do the upgrade Mondo did thats when i realised i was conned .I then spoken to vodacom and they advised that these guys do tge upgrades for them.In short didnt or couldnt help me i then laid a complaint with Icasa .Then a lady contacted me from vodacom and said she will get the recordings and come back to me .She phone 2 weeks later stating that they listen to the recording and they will refund me theR1200 for the voucher that came with the upgrade .She said it will take about 3 to 4 days .I waited out the 3 to 4 days we sitting on day 6 and still no payouts.I contacted Vodacom customer call center 17 th and asked them what was going on with the payment .They advised my acount was credited and wasnt paid into my bank acount .I advised them that this is not what was discust with me at the time .He then said he arranged to get it paid into my account .Today th18th i followed up and tried to get info on this he was supposed to give me feedback.7 agent + a teamleader Zanele + a Ops manager Jody Solomon.No call back no understanding of when i will have my so called refund in my acount.Icasa was also supposed to intervene .Never exspect them to help till today has had no help from them they clearly working toghether