1 reviews | Active since May 2015

08 Mar 2016, 16:21

Vodacoms solutions for not being informative

Good day Guys I'd like for everybody to see this....<br> <br> On the 2nd of March 2016 I posted \I honestly don't know where to start..... But I find it rather strange that you guys inform us once we've loaded airtime/data onto our device's but you won't inform us once my account is credited with my monthly R200 and you won't inform us about our data being depleted or expired. What I'm actually trying to say is I'm tired of spending more than I budget with vodacom and I would like my contract cancelled because there's so many networks that are more user friendly and don't profit of humans the ******* way. And don't worry being the humanitarian that I am I will inform people\" and to my surprise this was Dyllan's (trained vodacom contact centre agent) response I got.....<br> <br> Please note that me checking my airtime balance and data balance on a regular basis isn't going to simplify my life if that's your solution via Dyllan the customer care consultant at vodacom.... Oh and the reason I don't receive an sms at night to notify me of my top up is because people are sleeping at midnight? Really is that the best excuse you guys have. <br> <br> Thank you"

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2016, 08:41
Official
Hello leeshenG,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team