AS
Alfred S
1 reviews | Active since Apr 2020
05 Sept 2023, 06:58
Vodacom's sly profit-making scheme!!
Congratulations!!! Vodacom has ****** me again! I got this notice after recharging: "R10.10 has been deducted from your available airtime balance to repay the R10.10 airtime advance you have taken. The R1.10 service fee is included". And I haven't used the service and even asked for the facility to be removed from my application! IS IT STANDARD PRACTICE AT VODACOM TO ****** MONEY FROM ITS CUSTOMERS IN THIS SLY WAY??!
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Vodacom's replyOfficial
05 Sept 2023, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2023, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team