NS
Natasja S
1 reviews | Active since Oct 2011
01 Dec 2020, 10:48
Vodacom's slower than snail’s pace service
Vodacom wants me to pay my bill FOR NON-EXISTENT FIBRE, but it takes them more than 3 weeks to process a credit note. The messages I get ALL LOOK THE SAME...
“Hello there, Natasja.
We do apologize for any inconvenience you have experienced.
Our team is working hard to resolve your query. We thank you for your patience in this matter.”
I have run out of patience now. I will take this to small claims court if need be and ensure that every Vodacom advert I see get a negative comment.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NS
Natasja S's updateReviewer Update
01 Dec 2020, 15:45Your records reflect incorrectly!!!!! I would not insist on a remedy if you had indeed bothered to to anything about it!!!
NS
Natasja S's update01 Dec 2020, 15:45
Reviewer Update
Your records reflect incorrectly!!!!! I would not insist on a remedy if you had indeed bothered to to anything about it!!!