Vodacom's Slippery slide to join "the other" networks in terms of service and efficiency

What a mess!!!!! Same information, time wasted, nothing gets done. I have been a customer of Vodacom for over 20 years. Never missed a payment, made a lot of money from me over this period, and of all the networks, I usually recommend Vodacom.... but sadly as for everything and everyone else they are just the same as the rest now. I still have 5 contracts with Vodacom and wanted to obtain 2 more, not to upgrade or change other contracts I did the one cancellation and one upgrade, and the rest stayed the same... that being the end of the happy customer part), due to the amazing terms I was provided with (Cost vs benefit... was the happy vodacom customer... if that exists... Now trying to get vetted for 2 new contracts which I am doing for the devices, including porting a number from another network onto one of these contracts. I have spent close to 6 hours and and out of a vodacom shop (for now I am not mentioning) back and forth driving, time of work etc etc... and the confusion that pursued is unbelievable. Staff taking their off days and then being sick, I understand 100%, but ZERO communication between them. So I start from scratch every time I arrive, every time I call the call center... I thought (my error) that talking face-to-face with people would ease the process, I was very very wrong.... I reverted to their online process as a result, but no one seems to know what is going on and can see the ENTIRE picture or my profile... I don't even mind the vetting as if they have never seen me as a customer before, whatever they require, not a problem. What I thought would be a seamless easy process has become a nightmare.... Just sitting and waiting now, no point in calling anyone, as I have to explain everything from the start again and again (and due to laryngitis I and not that audible.. so that does not help either). So I have reverted to just getting the basic service by leaving this review, in the hope that someone can look at 1 client holistically and tell me what is going on here.... I spoke to an agent in the call center today, but he was frankly not wanting to really listen to me and had no clue where I was coming from...