Vodacom’s Sh**t Service

If I could give -1000 starts right now I would.

Visited Vodacom store in Table Bay mall on Saturday the 5th of March to enquire about an upgrade. I requested available packages for the iPhone 13 mini and then costed the equivalent at a competitor. I then went back to the store to find out about converting my number to prepaid. I was surprised by the offer made by the staff member to try and price match the competitions deal to retain me as a customer. The agent informs me that he will be ordering a phone and that it would be there on Friday the 11th. I tried calling the store on Thursday to follow up on this and their phone number was out of order. I had dinner in the mall and popped into the store and they let me know that they were aware and had NO IDEA when my phone would actually arrive. I went in on Saturday to see if the device had been delivered and received the same feedback. I called the call centre on Sunday to precede with the cancellation as I could get the phone from the competitor on the same day. They informed me that they will request a price match and have the phone delivered to me. I was told I would be contacted on Sunday afternoon and was not. I then phoned on Monday and had the exact same feedback ... I was also not contacted on Monday. I then called on Tuesday (today)and asked to not go the route of waiting on a call, as it never happens. I requested to cancel my contract and was informed that this could only happen at the end of the month. I have tried making a call and a message plays saying that my phone has been SUSPENDED! I am now unable to receive/make outgoing. Calls. Well done Vodacom, you have truly outdone yourselves! I can’t even call the call centre to rectify this!!!