EF
Enrico F

1 reviews | Active since Nov 2021

05 Apr 2022, 09:34

Vodacom's shocking transgressions.

I have recorded my terrible experience with Vodacom previously yet it seems they are intentionaly negligent & / or purposefuly willing to give bad service. On an almost monthly basis my network connection is cut off so that communication is impossible even when trying to connect with the service provider. That the issue is being looked into is an enpty promise as this has persisted for 3 years now. In addition the following services have been removed which I previously had:- open sms to any network, open calls to any network, data for internet. I see no reason for paying Vodacom for services which they deny, for unilateraly changing contract goal posts & for terrible service. I would discourage connecting with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2022, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team