Vodacoms shocking service costing me my business

Since Saturday the 20th of November 2021 ive been without data connection ive even on the said day loaded another R17 weekly bundle which has expired now this past Saturday without me being able to use any of it i contacted vodacom the weekend my issue started with a very friendly helpful call centre agent who requested my late grandmothers id number which i waited a few days before my mom was able to provide it to me i then called back with all particulars explaining the situation again bearing in mind this is the 3 if not 4th time ive had the exact same issue this year this time having the agent insisting on speaking to my DEAD grandmother or getting me to fill in forms and submit documents etc all i need is my data to work again yes the contract is in my late grandmothers name but i use the phone i pay the bill but no they refused to help me more than a week with no data connection costing me business as im a self employed handicapped guy now Vodacom has even ****** from me with my R17 weekly bundle i purchased and was unable to use due to vodacoms incompetence in resolving my issue i have posted on Facebook and even on the vodacoms Facebook page where i have had correspondence and calls with promises to resolve the issue i told the guy i last spoke to This past Friday that id be taking further action on Friday already if it wasnt resolved but ive been extra leaniant and only posting on hello peter today next ill be going to the press and taking legal action against Vodacom i highly don't recommend Vodacom ive been a loyal customer with them for more than 10 years from prepaid to contract and this is the inadequate service i now receive from them