Vodacom's shocking inability to resolve my simple issues with them. Part III.

It is with great disappointment that I have to, once again, revert to Hellopeter in order to entice a reaction from Vodacom !

After my previous review on 21 September 2018 (Title: Vodacom's shocking inability to resolve my simple issues with them. Part II), I was very surprised to receive a call from Marvin from Vodacom on Monday, 24 September 2018. Marvin appeared to by rather knowledgeable and sympathetic towards my never-ending saga which is due to Vodacom's glaring inability, incompetence and unwillingness to resolve my problem.

Marvin undertook to take the issue up with their computer section and revert to my at around 11:00 the following morning (25 September 2018). All they need to do at this stage is to clear my account from a monthly payment charge for a cellphone which was acquired through a ********** upgrade and which has landed in the hands of a ******** employee of theirs, i.e. Vodacom Direct . Once this is done, I can proceed with a proper upgrade which is now 2 months overdue as a result of the ********** upgrade and Vodacom's subsequent comedy of errors and incompetence.

However, it seems that even Marvin has grown cold feet overnight as I am still awaiting his call .... I am leaving for overseas in a week's time and still don't have a phone ! This is leaving me rather desperate !!!

All I am asking for is for Vodacom to resolve this nearly 4 months nightmare by clearing my account from the continuous charges which resulted from the ********** upgrade. In fact, Vodacom notified me weeks ago that the ********** upgrade has been reversed, yet it is not going away ? WHY NOT ?????

Furthermore, Vodacom charged me R1 915.50 on 01 August 2018. This also related to the ***** case. This amount was deducted from my cheque account without my permission. After enormous difficulty Vodacom refunded me with around R1 100.00. Therefore still R800.00+ outstanding. I DO NOT WANT THIS AS A CREDIT ON MY ACCOUNT ! This was deducted *******ly and I demand that this must reimbursed without delay !

Please Vodacom Direct, wake up for once !!!!!