Vodacom's shocking inability to resolve my simple issues with them. Part II.

My previous review dated 09 September 2018, with the same title, refers.

I am seriously shocked at the continuing inability of Vodacom to sort out the issues in my original queries. Yes, the saga continues !

After reporting my issues with Vodacom to Hellopeter on 09 September 2018, this platform did very well to pressurize Vodacom to reverse the incorrect upgrading date which was the result of a ********** "upgrade" where a Samsung phone was *******ly acquired. Hellopeter consequently notified me on 18 September 2018 that Vodacom has reversed the incorrect upgrading date and that I can now upgrade.

I visited the Moffett-on-Main (Port Elizabeth) Vodacom store on 20 September to request the upgrade. The consultant completed the quotation on-line and informed me that my handset would be ready for collection today (21 September). However, when I arrived there this morning, she had to tell me that the Vodacom system shows that I have been billed to pay R285.00 for 22 months for the handset that was acquired through the **********ly transaction in June 2018 ! This after Vodacom confirmed that the ********** transaction has been reversed ! Therefore, a further service request had to be logged for Vodacom to attend to this. In addition, as I was still sitting in the shop, I received a Vodacom invoice via sms. This was for R1 491.78 for the Samsung Galaxy A8 which was ****** by a Vodacom Direct employee through the ********** upgrade !!! (I am wondering if anything has been done to trace and prosecute this ******** through their call recording system)

HOW IS THIS POSSIBLE ???? Do Vodacom Direct appoint idiots to work for them ? No transaction has ever been more frustrating to me than this one. The only reason why I am not leaving Vodacom outright is because of the unfinished business and I can not trust them to even terminate my association with them successfully ! This saga is therefore still continuing after more than three months. I have achieved nothing with Vodacom through continuously dealing with them the past 3 months. Thanks to Hellopeter, little has been achieved by them to date. I trust that you will understand my frustrations as Vodacom's inabilities and incompetence continue to amaze me ....