VS
Vuyo S

1 reviews | Active since Nov 2015

07 Oct 2025, 09:43

Vodacom's shady contracts practices

Vodacom's shady contracts: On 22 July 2025, Vodacom upgraded my account to 20Gb anytime + 20Gb night data @ R179 for two numbers. Today I got a call that has jumped to about R580 for both numbers. I am looking at the statement dated 03/10/2025, and on there it says the total is R372.03. When I request a cancellation, they say there is a penalty fee. Vodacom shouldn't trick customers they want to staying on the guise of being a valued customer, then decide to change how much you pay for your contract. It hasn't even been three months since I agreed to this contract now this. She was telling me that they will send me a router, which I don't need. Then tell you can't cancel. Utterly shady dealings. This is what I expect from deals done in dark alleyways, not Vodacom. These are mafia practices. If this is what you do, then release me from your contract. Fancy that it's not even three months. ***

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Replies (5)
Vodacom
Vodacom's reply07 Oct 2025, 11:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
VS
Vuyo S's update07 Oct 2025, 13:36
Reviewer Update
Now I'm getting all these phone calls from Vodacom upgrades telling me that I have a number receiving 5 GB of data every month, which I am not. When I say I'm not receiving any 5Gb she talks over me, saying, "Are you listening to me?". Not sure if this is legit anymore. Vodacom updrades: +27 (82) ***
VS
Vuyo S's update07 Oct 2025, 13:39
Reviewer Update
She also says that one of my numbers won't be receiving data. Vodacom, if that's the case, release both my numbers from this contract.
VS
Vuyo S's update07 Oct 2025, 14:06
Reviewer Update
I see so many people with similar complaints posted today. Perhaps ICASA can help. If we all send complaints to *** in mass, maybe they can help us get to the bottom of this
VS
Vuyo S's update07 Oct 2025, 14:50
Reviewer Update
So the calls I've been getting are from *****sters. Please do not give out any of your information if you receive upgrade calls.