Vodacom's service sucks!

Item: Vodacom
Rating: 1
Author: Lethiwe N

Although it was confirmed that my request does reflect on their systems as well as some follow up calls, to-date nothing has changed. My bank account is debited on a monthly basis.

The last time I called was after holding for quite some in April. When I eventually managed to get through to the call centre agent, I had to explain my story then kept on hold...

I ended up hanging up after 15 minutes of just holding, on top of the initial long wait endured while I was waiting for a call centre agent.

I don't know how to even express my dissatisfaction with Vodacom!

Vodacom's service is just Pathetic!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Jun 2021, 13:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Jun 2021, 13:34

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Lethiwe N's updateReviewer Update

09 Jun 2021, 14:04

I had requested yo cancel thus contract in January 2021, it is now June.

I will again have to explain the same thing over and over when you have all the details on your system?

I just want my refund and confirmation of the contract cancellation as at January 2021.

Lethiwe N's update09 Jun 2021, 14:04

Reviewer Update