ES
ELIZE S

1 reviews | Active since Sept 2014

11 Apr 2024, 15:37

Vodacom's service sucks!!

Horrible service from Vodacom. Very very little to no internet connection in our area. The tower near us is most of the times non functional. We are struggling to do business. Clients can not reach us because we can not receive or make calls, or send or receive emails from our premises. I have to drive out of my area and do business from the side of the road in my car!! Send an email to customer care and then they reply with a link to connect me to their stupid robot, where you can only select certain options. No option for complaints about bad signals. Useless company. Many people in my area complaining, but our complaints fall on deaf ears. I have 5 contracts with Vodacom and have been a loyal customer for over 25 years. This is how they treat me.

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2024, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team