JB
Johann B

1 reviews | Active since Dec 2017

15 Dec 2017, 10:53

Vodacom's service provider

So Vodacom appointed VVM to collect debt for an outstanding account from my late father. After I provided details for the executor I am still being harassed by Vodacom's service provider. VVM acted ******** in that: *Phone and demand money outside of the time that they may call debtors; * Harass my mother and I, even tough all they needed to do was provide all the details of the account to the executor of my late father's estate; * VVM said they are attorneys. They are debt collectors and impersonating an attorney; * VVM threatened my mother with legal action against her because "she is responsible for my father's debt because he passed away".

Vodacom take responsibility for the company you employ as a service provider!! I will be moving my phone contract, my wife's contract, my mother's contract all away from Vodacom!

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2017, 11:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2017, 14:55
Official

Good day

We could not reach you on the number provided.

Please mail us back with a contact number and ID or Vodacom number of the account in question for us to look to this matter.

Regards

Moddy