Vodacom's Service needs upgrading!

I have been trying to call Vodacom on Call Back, Bot chat and calling in from my cell phone. All the options refer back to self help OR I get cut off OR I cannot hear the agent. When trying to call back the numbers do not exist. I have been wanting to get a new Vodacom contract and port my number back to Vodacom. With the level of really bad service I have been receiving I am not sure I am making the right decision. And their reason is Covid-19 and to please be patient. I think I have sent 5 call backs! Made a gazillion calls! The numbers on the website for new contracts immediately says cannot help you now. Very frustrated wannabee client doubting decision to port back to Vodacom. Was not once able to speak to a real live human being!