TM
Thobani M

1 reviews | Active since Dec 2020

21 Dec 2020, 17:37

Vodacom's service is poor.

An update regarding the situation I had with Vodacom. They promised to allocate 20GB of data to my contract number ***, still I have not received it because they sent it to a different contract number. This was a mistake on their side but now I have to suffer by waiting for a minimum of 48Hours and a maximum of &2 Hours, which I find unfair because I need to use the data, I cant wait for 3 whole days for something that should be sorted now, I'm tired of Vodacom's incompetence, I expected better service delivery compared to this. Contact me on my personal number *** or alternative ***. (I WANT MY DATA TODAY!!!!)

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2020, 07:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team