TM
Thobani M
1 reviews | Active since Dec 2020
21 Dec 2020, 17:37
Vodacom's service is poor.
An update regarding the situation I had with Vodacom. They promised to allocate 20GB of data to my contract number ***, still I have not received it because they sent it to a different contract number. This was a mistake on their side but now I have to suffer by waiting for a minimum of 48Hours and a maximum of &2 Hours, which I find unfair because I need to use the data, I cant wait for 3 whole days for something that should be sorted now, I'm tired of Vodacom's incompetence, I expected better service delivery compared to this. Contact me on my personal number *** or alternative ***. (I WANT MY DATA TODAY!!!!)
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Replies (1)Vodacom's replyOfficial
22 Dec 2020, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2020, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
