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Peter M

1 reviews | Active since Feb 2013

15 Dec 2016, 10:48

Vodacoms service is pathetic!

<p>I have just taken out a new contract with Vodacom and it has been the worst expeciece that I have ever experieced with a cell phone company, I initially asked Vodacom when taking out the new contract to port my current number to my contract and I was told that wouldnt be a problem at all. I recieved my phone and the sim card was the wrong size for the phone. I got told to go to a Vodacom shop to sort it out which I did, At the Vodacom shop the gent said he couldnt help me as my contract has not be activated. Then when I started losing my temper I was told to go upstairs to cut my sim card at a independent shop. I did that and the sim card worked. When my contract was activated it was activated with the wrong number and my number was still on pre paid with another service provider. So I called Vodacom customer care once again, the consutant told me that they can help me I must go to a store to do a sim swap," my contract was activated with a bulk activation" as if its my fault that happened. I went to a Vodacom shop again, The lady was very nice but couldnt stop telling me how the phone consutants dont care about customers once the phone has been sold, which I find to be true for the whole of Vodacom!!! This lady then proceeded to do the sim swap and the number port, but she didnt have change, she said she would get it for me and never did, she stole about R30 from me. Which isnt alot but its the whole principle of the thing. 2 days later my number was still not ported, so I called in and got through to the best employee Vodacom have in my opinion, he actually looked for the number port found it and got back to me saying it was still pending. This was over a week ago and yet I still find myself in the same boat my number still hasnt been ported!! I complained on Twitter and get rep**** to at 21h00 at night asking if they can call me?!?!?!? Are you serious Vodacom ? You guys are pathetic and I have had enough of this now!!!!!!!!!!!</p>

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Vodacom
Vodacom's reply15 Dec 2016, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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Peter M's update10 Feb 2017, 11:50
Reviewer Update

Nothing has happened still after months of being on the contract, you guys are very quick to take your money at the end of the month but it seems that you dont even assit your own staff. I went to the Centurion mall branch and spoke with the manager Sandy, she is the best Vodacom employee I have met, she has tried so hard to help me. And has been excellent, but head office seems to ignore her emails aswell, I just want to get this matter sorted out!!!