Vodacom's service is getting worst n worst

Vodacom's service is getting worst n worst. We had a terrible storm last night n lost network. Understandable, I call in this morning, only to find out a fault for my area was already logged on the 16th. The agent checks with the back office, they can't say anything else they aware n have no turn around time n when we can expect the problem to be sorted out n no explanation as to why nothing has been done since the 16th when the fault was logged. So please tell me what am I paying for????? Tomorrow is the 20th n who knows when the Network will be restored because Vodacom themselves don't know, really is this what SA has come to???????? You pay for a service n they don't have to provide it or sort out any technical issues within a reasonable time because they just say there's no TAT on return to service...