Vodacom's service is appalling on all levels!

Vodacom incorrectly deducted an outrageous amount claiming retrospectively in September 2017 that an amount was owed to them going back to March 2017. This amount (the contract amount) goes off every month via a debit order and it was duly deducted in March. Proof was sent to them that the amount was deducted from the bank account and that it was not reversed (as the only possibility for Vodacom not receiving it). Included in this so called arrears was an extra amount, which Vodacom cannot explain the origin of. So the account is in dispute. In spite of this, Vodacom disconnected the service +- at 9 o'clock, 6 October. In desperation to get the service back, the disputed amount was paid directly to Vodacom at a Vodacom store. After many calls and promises that the account is in order and that the service will be or was reinstated (depending on who you talk to), the service has not yet been reinstated at 18:00, 9 October. Vodacom is useless, *********** and does not care anything about customers.