CV
Carine V

1 reviews | Active since Jul 2012

29 Feb 2024, 12:12

Vodacom's Service is Appalling!

Vodacom's service is declining rapidly, and exactly at a time when they've once again chosen to increase their tariffs, not long after the previous increase.

For several weeks now, the signal keeps dropping at an increasing rate. Currently, the signal drops around every 5 seconds, and, with increasing regularity, drops for an hour or more. It makes it impossible to stream anything, which is why I purchased this contract.

I am tired of calling Vodacom's customer call centre, and I certainly have no interest in sourcing and providing the numbers of 5 other customers in my area who are experiencing the same problem for Vodacom to register the complaints. I know of several unhappy from a constant stream of complaints on local WhatsApp groups, but the onus should not be on the customer to provide this information. Rather, the onus should be on Vodacom to regularly monitor their signal and remedy it when it's faulty.

It's clearly time for all the unhappy Dullstroom customers to find an alternative source of data, as Vodacom's service has become totally unacceptable.

0
Replies (1)
Vodacom
Vodacom's reply29 Feb 2024, 12:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team