Vodacom’s Service Is Absolutely Disgusting

I am honestly disgusted by Vodacom’s pathetic and *********** service. I’ve been a loyal customer for many years, yet I’m treated like absolute garbage. This is exactly why I haven’t bothered upgrading in the past five years, and now that I finally decided to give Vodacom another chance, I completely regret it.

I called in to upgrade to the iPhone 17 Pro Max and was given a ridiculous quote for a contract with barely any data. The agent said she would send an email for a deal match that was two days ago, and I heard nothing back. When I followed up, the next agent was rude beyond belief, refused to assist me, and had the audacity to slam the phone down mid-conversation.

Vodacom always brags about their “recorded calls”, maybe they should actually listen to them and fire people who clearly have no clue how to talk to customers. I called again later and spoke to another agent who promised to escalate the deal match request, yet again no response.

Vodacom’s customer service is a complete joke. The level of incompetence, arrogance, and disregard for loyal customers is unbelievable. If this is how Vodacom treats its long-time clients, then I’m done. Your competitors are looking a lot better right now, and I will be making the switch very soon.

Absolutely pathetic service.